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Archive for mars, 2009

What is the 98% Solution?

04 mar

Is it the Matrix?  Is it somehow tied to Pareto and his ingenious 80/20 rule?  Most importantly, can you decipher the code and crack the 98% solution?

Some answers you must find for yourself, but we do all live in a matrix of our own creation….our own mind.  The actions you take are governed by the dominant beliefs and values in your head.

When you become aware of this matrix you have created you become very powerful.  If it is serving you results other than what you want go in and change it.

Let’s talk for a moment about Google’s 70% solution.  Much has been said about it.  For the uninitiated it is this:

-Focus 70% of your time on activities that directly pay you the lion’s share of your income (in Google’s case ‘core search’).

-Focus 30% of your time on innovation and new product development.

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This is an invaluable insight you can start using today.  But what is the 98% solution as it pertains to you?
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5 Action Ideas to Deal with Difficult People

04 mar

When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team, a colleague or even – your boss!

I’m sure that you always want to provide exceptional service to both your internal and external customers. However, in the real world, things go wrong and mistakes are made. These « customers » will often judge your level of service based on how you respond to a mistake. Do it well and they’ll probably forgive you and possibly even say positive things about your business or your abilities to other people.

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Posted in Business